Get in Touch With Us
Have a question, spotted something that looks out of date, or simply want to share a thought? We would be glad to hear from you. This page explains the easiest way to reach us and what happens after you send a message.
How to Reach Us
The quickest way to contact us is by email at [email protected]. We use a single inbox so nothing gets lost between different channels, and every message is read by a real person.
What You Can Write to Us About
- Corrections: if something on one of our pages seems wrong or no longer current, tell us which page it is and what you noticed.
- General questions: if a section is unclear, ask and we will do our best to explain it more simply.
- Feedback: suggestions about layout, readability or topics you would like covered are always welcome.
- Business and media enquiries: please add a short summary of your request so it reaches the right person quickly.
Helping Us Help You
A few small details make a big difference. A clear subject line, a link to the page you are writing about and, where useful, a screenshot help us understand your message the first time. Please never send passwords, card numbers or other private financial details by email. We will never ask you for them.
When to Expect a Reply
We aim to answer most messages within two working days. Questions that need extra checking can take a little longer, and in that case we will let you know we are looking into it. Messages sent at weekends or on public holidays are usually picked up on the next working day.
What We Cannot Help With
We are an independent information website. That means we cannot view or change accounts you hold with other businesses, handle payments, or settle disagreements on anyone else’s behalf. For those matters, it is best to contact the provider concerned directly.
For details on the rules that apply when you use this website, please read our Terms of Use. If you would like to know how we store and protect the information you share when you contact us, our Privacy Policy sets this out in plain language.
Thank You
Every message, whether it is a quick note or a detailed question, helps us keep our pages accurate and useful. We appreciate you taking the time to get in touch and look forward to hearing from you.